170+ reviews · 7 sources

ElevenLabs reviews: what 170+ users say

ElevenLabs averages 4.6 across 250,000+ ratings on six platforms. We pulled a snapshot of real reviews from Trustpilot, G2, Capterra, Product Hunt, App Store, Google Play, and Reddit so you can make an informed decision.

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4.6
★★★★★
out of 5

Our verdict on ElevenLabs

Updated September 27, 2026

Reviewers on G2 and Capterra rate ElevenLabs' voices as the most natural they have used, and developers praise the API and the grants program. On Trustpilot and the app stores the complaints pile up: credits run out faster than people expect, cancellations and charges cause disputes, and some free accounts get blocked for "unusual activity". Support gets both warm thanks and angry one-star reviews.

Best for

Creators, audiobook authors, and developers building voice agents

Skip it if

You need cheap, high-volume TTS or phone-based support

Aggregate sentiment scores
Voice quality
9.4
Ease of use
8.8
API / Dev tools
8.5
Support
7
Value / Pricing
6.5
Praised for
Realistic, natural-sounding voices
10,000+ voices across 70+ languages
Easy-to-use platform
Well-documented API
Startup grants program for builders
Professional audiobook and dubbing tools
Criticisms
Pricing is high for heavy use
Customer support can be slow
Unused credits expire if you cancel or downgrade
Voice tone can vary across sessions
Mobile app has occasional bugs
Reviewers report unclear billing

Best for: Creators, audiobook authors, and developers building voice agents

Free plan with 10,000 credits a month

Try ElevenLabs free

All 176 ElevenLabs reviews

VU
Verified User
Consulting · 2026-08-20
G2
★★★★★

11Labs Makes Faceless Video Creation Fast, Easy, and Multilingual

Pros: The ability to create faceless videos (using Studio) from a simple script and add automatic captions makes video creation quick and easy. Being able to dub the videos into multiple languages without having to create new versions is also very helpful. I also love how you can easily edit and resize items within a video. I have created my own voices and used default ones based on video type. I've used 11Labs voices integrated with my HeyGen training videos. It allowed me to modify the voices selected to match the video perfectly! 11Labs offers all of the features and functionality I need to complete my projects on time and I have not had any issues. Ease of use, speed to production allowed me to complete more projects at a time. I think 11Labs offers exceptional and affordable pricing options. I started with a free plan and then progressed to the Creator plan to meet my expanding requirements. I greatly appreciate the comprehensive docs and resources for assistance. I especially enjoyed the "11Labs in 100 seconds" video and the ability to browse for answers by capability. I recorded my voice and was given guidance on what was allowed by the intuitive AI tool which helped me to better prepare. Cons: The amount of data on a single screen can be a bit daunting with so much information being available on a single page.

Read the original on G2
API / AgentsPricingEase of Use
MS
Milan S.
Mid-Market (51-1000 emp.) · 2026-07-01
G2
★★★★★

ElevenLabs Delivers Super-Realistic Audio & Video with a Clean, Easy UI

Pros: I have been following ElevenLabs for about 2 years now, and I am amazed every time as how realistic the solutions are of this tool, the Audio generation and video generations are super realistic and the tool itself is built very cleanly, the UI/UX are built in such a clean way thats its very easy to use. The performance of the solution is top notch, and ROI wise I think me and my whole team are satifsfied. Cons: The only thing that i dislike about the tool is that sometimes its hard to find the right voice with the right tone, I have also used the agents of elevenlabs, sometimes its a bit difficult to find the right options right away. Also, the credits are gone even when the outcome is not correct, maybe some improvements there can help.

Read the original on G2
Voice QualityAPI / AgentsPricing
VU
Verified User
Publishing · 2026-05-28
G2
★★★★★

Simple Integration, Efficient Production

Pros: I like how simple and intuitive ElevenLabs is, especially the way it can be integrated with third-party applications. It is also very useful for the automatic generation of audio in my multimedia presentations, which greatly facilitates the work and significantly shortens the time. The initial setup was very simple. From selecting voices on the ElevenLabs page to programming with Laravel, everything was quite easy, using the guide as an assistant. I love that you can configure the language and voice parameters to be generated from the code. Cons: In the generation of audio for the summaries of scientific articles, we have noticed that in certain audios lasting more than 2 minutes, the tone and speed of the voice vary. It is not in all cases, I could say it may be in about 10% of the cases.

Read the original on G2
API / AgentsEase of UseDubbing
VR
Verified Reviewer
Self-employed · 2026-01-12
Capterra
★★★★★

Subscribed within 10 minutes

I would highly recommend ElevenLabs for Text-to-Speech generation, and challenge anybody not to find the Eleven v3 (alpha) engine to be exceptional for this purpose. Pros: I make use of Eleven Labs primarily for Text-to-Speech when editing and producing training materials for clients, and have found the tool to be exceptional. The Eleven v3 (alpha) model, with tools to add human characteristics and instructions to the AI reader is exceptional e.g. laughing, whisper, emphasis, pause 3 seconds etc. The value for money is exceptional, and I immediately purchased a Creator subscription for commercial use. The product is easy to use, and the interface feels uncomplicated. I was generating speech within 2 minutes of accessing the product for the first time. All customer service interactions I have had so far have been fully automated e.g. signing up for a subscription, and I have made no use of chatbot, or other communication with Eleven Labs. There has been no need! Cons: The only frustration, is the lack of offers to achieve a discounted price! Like many SaaS solutions, at the point of subscription cancellation you are offered a discount (I have tested). I would much prefer to have transparency in pricing from day one, especially as a small business owner who absolutely requires cost certainty.

Read the original on Capterra
Voice QualityPricingBilling
SS
Sofoklis Sofokleous
CY · 2026-09-25
Trustpilot
★★★★★

★★★★★

★★★★★ Excellent support and great customer service! I recently had an issue with my account, and the ElevenLabs support team was incredibly helpful throughout the whole process. They were patient, professional, and took the time to properly investigate the problem until everything was resolved. A special thank you to the support agent who handled my case. She was very kind, responsive, and went the extra mile to make sure everything was sorted out. She even followed up regarding the 10,000 credits that had been added to my account as a small gesture of appreciation. Really happy with the support I received. Thank you, ElevenLabs! 😊

Read the original on Trustpilot
API / AgentsPricingSupport
RL
Rex Lewis
US · 2026-09-03
Trustpilot
★★★★★

"Amir at ElevenLabs Helped Bring HOPE to Life!"

I'm the Founder and Executive Director of Guardian Fresh Start Foundation, a nonprofit that built a Governed Intelligence System (AI) Companion called HOPE to serve returning citizens, transitioning veterans, and at-risk individuals. Getting HOPE's voice widget live on our website was one of the most critical milestones for our mission — and it wouldn't have happened without Amir at ElevenLabs support. The issue was complex. Over several weeks, Amir worked through layer after layer of diagnostics with us — CSP headers, shadow DOM rendering, CDN caching, browser permissions, widget bundle versions, and host-page CSS conflicts. He never gave up, never gave a canned response, and always came back with deeper insight than the message before. The root cause turned out to be our page's scroll-reveal animation class hiding the widget — something Amir hypothesized before we even had the evidence to confirm it. Once we tested his suggestion, it worked immediately. After that, he helped us enable both voice and text chat, multilingual support, real-time transcripts, and more — all with the same patience and expertise. HOPE is now live 24/7, available by voice and text, in English, Spanish, and Portuguese. People in crisis can reach her from any device, including public computers at libraries and shelters. Amir helped make that possible. That's not just good customer support — that's meaningful work.

Read the original on Trustpilot
SupportDubbing
VC
VIVEK C.
1-10 employees · 2026-06-12
Capterra
★★★★★

ElevenLabs Delivers Impressively Realistic AI Voices

I use ElevenLabs for the Voice cloning and generate the Unique voice of my self to create a better version of myself. Also I use this software to design a unique voice to create Reels , Shorts for my channel and product promotion Pros: Top Class AI voice generation for creating content for social media. Elevenlabs helps to generate top quality voice. And best part about this software is very cheap in the market and top class quality. Anyone can easily use this software to generate the voice by just pasting the script. Cons: What I liked least about ElevenLabs was that getting the exact voice tone and emotion I wanted sometimes took a bit of trial and error. While the voice quality is impressive, generating longer audio can occasionally require multiple adjustments to achieve the desired result

Read the original on Capterra
Voice QualityVoice Cloning
JJ
John J.
1-10 employees · 2026-08-08
Capterra
★★★★★

ElevenLabs, the most authentic sounding AI voice audio

I have had a great time over the past year using and playing with ElevenLabs. It really helps you to make some incredibly professional sounding audio that sound super authentic. Pros: Eleven Labs is the best source for AI voices that you can find. They have not only an incredible selection, it is very easy to use, and the price is very affordable to integrate into your video or other audio/voice needs. Cons: It would be cool if they had an image-to-video conversion tool, but not a deal breaker at all, they are are known for voice generating and voice cloning.

Read the original on Capterra
Voice CloningAPI / AgentsPricing
AR
A R
Product Hunt · 2025-10
Product Hunt
★★★★★

Pros: Best text-to-speech for production use. The voice quality is unmatched—natural, expressive, and convincing. That said, it's not perfect yet: voice tone consistency across multiple calls/sessions can vary. You might notice subtle differences in the same voice between sessions, which matters if you're building customer-facing applications that need predictable behavior. Bottom line: Despite the consistency quirk, ElevenLabs is still the gold standard. No other TTS provider comes close to this level of quality. Cons: Voice tone consistency across sessions—even with stability parameters configured correctly. The same voice can still have subtle variations in energy, pacing, or emotional tone between calls. For customer-facing applications, this inconsistency is noticeable. Compared with alternatives: It's the only proven, production-ready TTS solution. Voice quality is unmatched—natural, expressive, and reasonably stable performance. Cartesia Sonic-3 is a promising alternative worth watching. If you're shipping to real users, Elevenlabs is the choice.

Read the original on Product Hunt
Voice QualityAPI / AgentsConsistency
GT
Gina Trujillo
US · 2026-08-29
Trustpilot
★★★★★

The voices are very high quality on…

The voices are very high quality on this website. The reading is smooth and 99.9% of the time accurate and with no mistakes. Customer service is very quick to respond to any issues! I have been with them for a few months now and other then, trying to get my payment date moved. I have had no issues whatsoever! Definitely worth the money and I have tried almost every single other alternative! I'm very happy with this company and I don't see myself going anywhere anytime soon! Highly recommend!

Read the original on Trustpilot
Voice QualitySupport
O
Ourora277
US · 2026-08-08
App Store
★★★★★

Perfect for rants

Ok, so I’m a TikTok ranter I used to use CapCut for the voices, but there were always weird pauses in between sentences. I heard of people using this app so I decided to try it out myself and I absolutely love it. There are so many different voices to choose from. And there’s no awkward pauses, you can change the speed of the voice and the tone of the voice, and there isn’t any stupid credits that you have to use to generate text to audio either. If you’re thinking of getting this, please do it is amazing!!

Read the original on App Store
PricingMobile App
AA
Anu Achu
Android · 2026-08-04
Google Play
★★★★★

App is good and does its job neatly. But there is a flaw. Once you use Image and Audio to Video generation feature, your credits run away fast and there is no way we can buy more credits, other than to wait for another month. This is a very serious flaw, and the creators of this App are also losing possible revenue. Need to fix this ASAP by adding the ability to buy more credits some way. Edit : Thank you for listening to this. The best and one and the only app one need is Elevenlabs!

Read the original on Google Play
PricingMobile App

What ElevenLabs actually does differently

Eleven v3 with audio tags

Tags like [laughs], [whispers], or [sighs] in the script control emotion, pauses, and delivery.

Professional Voice Cloning

A high-fidelity clone of your own voice, on the Creator plan and above.

Dubbing Studio

Automatic dubbing of video and audio into other languages, with an editor to fix the result.

10,000+ voice library

Community and professional voices to pick from, across 70+ languages.

ElevenAgents

A platform for building conversational voice agents on ElevenLabs voices.

Who ElevenLabs is for

YouTube, TikTok, and social creators

Voiceovers for faceless videos, rants, and reels without recording their own voice.

Text to speech from the voice library; the free plan covers testing, and Starter adds the commercial license.

Marketers and educators producing narration

Turning scripts, courses, and training material into natural-sounding audio quickly.

Text to speech and Studio for long-form projects; Creator adds Professional Voice Cloning.

Developers building voice agents and apps

Realistic, low-latency speech inside their own product or phone agent.

The API and ElevenAgents; ElevenLabs also runs a Startup Grants program for early teams.

Teams publishing in several languages

Reaching audiences in other languages without rerecording each version.

Automatic dubbing and Dubbing Studio, with speech in 70+ languages on Eleven v3.

Ready to try it yourself?

Start free on ElevenLabs

Free plan with 10,000 credits a month

Try ElevenLabs free
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ElevenLabs FAQ

Is ElevenLabs worth it?+

The 176 reviews in our snapshot average 3.7 out of 5, and the platforms themselves average 4.6 across 250,000+ ratings. Most users, and creators and developers in particular, say the voice realism justifies the price. The main caveats reviewers raise are how fast credits run out and uneven support. If voice quality is your priority, the answer is yes.

Is ElevenLabs free?+

Yes. The free plan gives 10,000 credits a month, and app reviewers mention using it for voiceovers on their videos. It's enough to judge the voice quality, though many note the free credits run out fast and some voices and features need a paid plan.

Is ElevenLabs safe and legit?+

Yes. It's an established company with more than 250,000 ratings across Trustpilot, G2, Capterra, and the app stores, averaging 4.6. Trustpilot is the outlier at 3.0, and the trust complaints there are about billing and cancellations. None of the reviews we read question whether the product is real.

Can you use ElevenLabs voices commercially?+

Paid plans include commercial usage rights, and reviewers use ElevenLabs for audiobooks, client work, monetized YouTube content, and commercial voice agents. Confirm the current license terms for your plan and use case before you publish.

How good is ElevenLabs voice cloning?+

G2 and Capterra reviewers single out cloning as a strength and describe the cloned voices as realistic. The critical reviews say good cloning needs the Creator plan or higher, and a few found cloned accents flat or not close enough for professional use.

What are the biggest complaints about ElevenLabs?+

Credits running out faster than expected is the most common complaint. Billing comes next: reviewers report charges after cancelling and trials that were hard to stop. App users also report free accounts blocked for "unusual activity" and voices that turned robotic after an update. Complaints about the core voice quality are rarer.

How is ElevenLabs' customer support?+

Mixed. Many reviewers praise fast, personal responses and generous credit refunds. Others report slow, chatbot-only support with no phone option. Experience varies, and escalation tends to resolve issues, though reviewers say it shouldn't take escalation to get there.

What are the best ElevenLabs alternatives?+

Common alternatives are Murf, Speechify, Descript, and WellSaid Labs. Play.ht, once a frequent comparison, shut down at the end of 2025. ElevenLabs leads on raw voice realism, and the alternatives can win on price or on specific workflows.

Compare ElevenLabs