ElevenLabs Trustpilot reviews

Totally a smooth and positive…

Totally a smooth and positive experience with ElevenLabs and their customer rep, Keitha. In two quick emails the problem was resolved -- even on Labor Day! Loved the immediacy on Keitha's part to address the issue and the direct response was awesome. Thanks very much!

AI / real contact

Although, naturally, most of the process at EL is AI-driven, there is also direct contact with a staff member at crucial moments. This staff member responded quickly, courteously, and constructively during our back-and-forth email exchanges. It felt great!

Hubert was excellent in helping…

Hubert was excellent in helping navigate the issues that we had, giving us a solution and advice so we never go through this again.

Very good behaviour and the honest…

Very good behaviour and the honest helping attitude is very much appreciated. No doubt why you are the king of this domain

Communication was very clear

Communication was very clear, and they helped me solve the problems on my account. Great customer service too.

The idea is great but in reality it…

The idea is great but in reality it doesn't deliver. 1. Record your own voice and use the text to speech. Problem is, it changes it. I have a northern accent and using text to speech I suddenly have zero accent and sound very posh. 2. Generating ai video I cannot get more clear with the prompt I use and it ignores it and produces a completely different set of instructions creating an unusable video that cost me money. You ask if theres a possible refund of credits but you just get an ai reply of NO! I'd have no problem with this site if you paid only for what you ask for...but that rarely happens!

Technical Issues & Service

The technical problem couldn't be solved... Anyhow: I got information I needed about future tasks... and used credits were refunded...

I subscribed to ElevenLabs’ Pro plan…

I subscribed to ElevenLabs’ Pro plan specifically to create long-form narration for my audiobook, but the quality has been deeply disappointing. The biggest issue is that generated speech randomly changes speed within the same piece of text. Sections suddenly become faster or slower for no apparent reason, which makes the output unusable for professional narration. I spent an entire day changing settings, testing different voices, regenerating clips, and following support guidance, but the problem continued. What makes this worse is that every failed attempt consumes paid credits. I ended up using a significant amount of credit simply trying to troubleshoot inconsistent output rather than producing anything usable. I had been paying for the Pro plan for months and, despite the cost, I have not produced a single finished clip that I would consider suitable for my book. For a platform marketed as capable of high-quality, professional text-to-speech, I expected far greater consistency and reliability, especially for long-form content. 1 star.

Terrible Customer Support and Unstable APIs – Waste of Time and Money!

subscribed to ElevenLabs with high hopes for my automated digital media network project, but it turned out to be a complete disappointment. The voice generation and APIs might look fancy on the surface, but their customer support is virtually non-existent—basically zero. Whenever you face a critical bug, billing issue, or credit failure, their automated system or support agents simply give you the runaround and tell you to raise a ticket, which leads nowhere. No real human assistance, no resolution, and absolute disregard for paying customers. Because of their persistent API instability and unresponsive support, my major project suffered severe delays. Do yourself a favor and save your money; look for more reliable, customer-friendly AI alternatives. Highly regret investing my time and resources here.

ElevenLabs sneaky refund policy

I subscribed to ElevenLabs specifically to use its voice cloning service. After testing it, I found that the product was not good enough to be used as advertised for my intended purpose. The cloned voice was unable to reliably follow pacing and timing instructions, which made it unusable for the type of controlled voice generation I needed. This was not a minor preference issue or a case of simply disliking the result. The service failed to perform one of the functions I reasonably expected from the way the product is presented and marketed. I requested a refund only four days after purchasing the service. ElevenLabs initially refused the refund because I had used some of the features. That position made very little sense to me because it is impossible to determine whether a voice cloning service works properly without actually testing it. I then challenged the refusal by referring directly to their own refund policy and to my rights as an EU consumer. Once I clearly pointed out the applicable terms and their own policy, ElevenLabs reversed its position and issued the refund. My concern is therefore about two separate issues. First, the voice cloning product did not perform adequately and could not be used as advertised for my use case. Second, the initial handling of the refund request was unacceptable. I should not have had to research their own terms and consumer protections in order to obtain a refund that they ultimately agreed to provide. To be fair, ElevenLabs did eventually refund me, and I think that should be mentioned. However, future customers should be aware that testing the product may be necessary to discover its limitations, and that anyone purchasing from the EU should carefully read the refund policy and keep records of all communication with customer support. Based on my experience, I would not recommend the service.

⭐ 1/5

⭐ 1/5 Why do I even need Studio when regular Text to Speech works perfectly? Pick voice. Paste script. Generate. Done. Then Studio turns the same simple job into voice libraries, defaults, missing voices, and extra settings. It feels like they want your life to be a challenge. STOP WASTING OUR TIMES FOR YOUR ENJOYMENT! Just let Text to Speech handle longer scripts.

⭐ 1/5 – Paid for months to accumulate credits, then they disappeared

⭐ 1/5 – Paid for months to accumulate credits, then they disappeared Extremely frustrating and disappointing experience with ElevenLabs. I kept my paid subscription active for MONTHS while barely using the service specifically because I wanted to accumulate my credits and use them later for my business in Q4. I paid month after month, accumulated around 100,000 credits, and then discovered that those credits were gone. After days of going back and forth with support, the 100,000 credits were eventually added back to my account, but ElevenLabs classified them as “courtesy credits” with a short expiration period. COURTESY CREDITS?! I did not ask ElevenLabs for 100,000 free credits or some goodwill gift. These represented the credits I had accumulated while PAYING for my subscription month after month. I repeatedly explained that I specifically need these credits for my business in Q4 and that there is absolutely no realistic way for me to use 100,000 credits within such a short period. I dealt with Fabio from support throughout this situation, and instead of trying to understand the actual problem and find a reasonable solution, I kept receiving repetitive, generic replies explaining why nothing could be done. I proposed multiple reasonable solutions: extend the expiration until the end of October, preserve the credits while I keep my paid subscription active, or reissue the equivalent amount when I actually need them in October. Everything was rejected. 30 days wasted going back and forth, with no actual solution. From my perspective as a paying customer, paying for months specifically to accumulate credits, then seeing those credits disappear and having the replacement treated as temporary “courtesy credits” that expire before I can realistically use them feels like a robbery. Extremely frustrating, unhelpful, and disappointing customer service!!! I genuinely expected much better from ElevenLabs 👎

They only supplied 5000 characters on…

They only supplied 5000 characters on the plan, which was useless for a narrator book-to-MP3. The voices were ok but sped up at points, and in the end i used Speechify, which was much better for what I needed. I ended up using up a lot of points testing this and many hours of work and gave up exhausted. Cancelled on 12th September and have no intention of ever using it again

Do not waste your money

I bought this platform because the AI lied to me and deliberately misrepresented what was included in the plan. I gave it the benefit of the doubt, but after using it, I realized it doesn't work as advertised. It has bugs where simply regenerating the audio fixes the issue—forcing you to waste tokens and credits without making any changes. It feels like the service is designed to drain your credits before giving you acceptable quality. I've used local alternatives, and this never happens. A terrible service in every way. Don't waste your money on this app; it tricks and misleads its users.

I changed to another brand

I changed, the idea is good but I can't be contacting support every month because they decide my content is suspicious. I only read newsletters that I pay for. I am not a monthly subscriber but I used to buy extra hours now and them, now the app says it has detected a suspicious activity and therefore I have to subscribe to get the service, I cannot even use my paid hours... How convenient!

Their voices are inconsistent.

Their voices are inconsistent. So every time they update the software, the tone of your voice will change and the speed at which your voice speaks will slow down drastically. If you want to use this software to make videos, you will be deeply irritated from time to time.

Does NOT work for voice clone - won't cancel

Blood sucking subscription trap!! Terrible customer service and horiffic voice copy. All that I wanted was voice clone to leave my kids when i die! not half a year of a subsription i didn't even use and customer service that was of zero help

Lots of glitches if you are using the…

Lots of glitches if you are using the Ai text to speech tool. This system is quite complex and the consistency varies. You really need to spend some time fathoming out the process - NOT EASY!

They have good potential

They have good potential, but the left hand does not know what the right hand is doing. These applications are like children driving on the freeway. Someday, when they grow up, they may be good. I wish them well. They have a good robotic ask desk.

You run out of credits pretty quickly

You run out of credits pretty quickly. Top ups needed, so look around for an economical alternative.

Extremely disappointed

Extremely disappointed. I paid 11$ and i made a video to check how this tool works. 33% limit hit out of nowhere from 1 video. I asked them to refund my amount, and they kept saying that I had used 33% of the account limit, and i told them in detail that i made 1 video to check. They told me that they would give me more credits instead of a refund; I agreed. But in reality, nothing happened. I kept asking for credits, and they just dragged me the whole month, and eventually my subscription expired. They never refunded nor gave me the credits, and on top of that, kept lying. I did not use their tool, and 11$ just lost. Basically, they scammed me in the name of AI.

Excellent product but Horrible customer service and account errors

Excellent product. Horrible customer service and too many errors not letting me sign in to my paid account, keeping me from accessing my work with a repeat cycle of sign in and confirmation errors that it is making and that it does not correct, not following up on previous issues, corrupting other things with my account, giving wrong info on how to add credits, etc. i must be able to access my account which I am trying to do correctly. it is locking me out and not correcting its own errors after i confirmed my account info many times as requested.

Total scam subscription handling

Total scam subscription handling. I took a 3 day trial. On day 2 decided it wasn't for me and tried to downgrade. The dark UX patterns trick you into thinking you're not going to be charged and that you're on the free tier, but then you're charged an annual subscription on day 4. When I contacted them twice by email to refund me they've not responded. Shame on you. Where's my £92!

Dishonest

Tried to use the initial free offering of 10,000 credits, but they prevent access claiming that the IP is being used for multiple requests. I have attempted to use from two differant IPs, including a home location and they have shut down access to the free credits on each occasion.

This is a waste of money the interface…

This is a waste of money the interface is really bad everything is Alfa at best . Lost credits sucking money from credit cards. MAKE no mistake the product is great you just loose money trying to work out their interface . They have ai which is tje help and its always wrong . This is not fit for market

Worst experience ever

Worst experience ever, their entire process of creating videos is so frustrating, i took pro plan and my entire credit was gone by just creating one video, there are many good applications in market, never ever use it