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Support answered in 2 minutes and issued a full refund in another 2 minutes. I have never had any support fix my issue so fast — especially when it comes to refunds. This is the first positive feedback I've ever given a company. The money was meant for an important payment and the fact that ElevenLabs refunded it so fast meant a lot.
We're building an AI negotiation agent for live phone calls. The voice quality is phenomenal and the support team genuinely cares. Far superior to every other technology we tested. They also accepted us into their grants program which lets us build much more quickly without burning capital.
I write my own textbooks for University-level language classes. ElevenLabs handles long-form reading and roleplay voiceover perfectly. At $22/month this genuinely is the best money I've ever spent on any product. I've been a customer for over 18 months.
Used it to convert a book I wrote into an audiobook. The technical quality is genuinely impressive and the platform is intuitive and well-designed. The voice outputs are remarkably natural. The only reason it's not 5 stars is that the moment I needed support, I was disappointed.
ElevenLabs is one of my best and most used AI tools as an AI influencer. Being able to reach customer support easily is amazing. They helped restore my account when I accidentally deleted it. Best TTS platform out there, and I've tried them all.
My reason for using ElevenLabs is vital — I cannot speak vocally due to a full laryngectomy. I'm a survivor and ElevenLabs has genuinely changed my life. The technology gives me my voice back in a way that nothing else has managed. This isn't just a product review, it's gratitude.
The product quality is unquestionable, but support is essentially non-existent for Pro tier users. For a company at this level, the gap between product quality and customer service is baffling. If you never need help you'll love it. But the moment something goes wrong, be warned.
I've been using this for Text to Speech for over a year. I bought a Creator Plan with 200k credits remaining. But ElevenLabs now wants to force me into paying a monthly subscription to continue using credits I already paid for. That feels fundamentally wrong.
There's a real sense of ownership from each interaction I've had with ElevenLabs Customer Support. For my website HomeServiceAgents.com, ElevenLabs is a perfect fit. Their malleable API integrates beautifully with my platform.
We are building a voice AI agent for hospitality. The quality of their voices and responses are far superior to other technologies we tested. They accepted us into their grants program which lets us build much more quickly without burning early-stage capital.
I had no doubt about their technical quality but was skeptical when I needed support. They not only fixed my issue but also compensated the burnt credits I lost while trying to fix the error myself. Good people. Thanks Marcos from ElevenLabs who addressed my queries personally.
Their customer support is as amazing as their product. The representative who handled my concern after escalation was thorough, informative, and helped me both understand and solve my issue. Since then my experience has only improved and I was generously credited for the trouble.
Even with a free plan I generated voiceover for roughly 10 YouTube Shorts. Excellent service. The AI voice sounds very realistic — several viewers asked me who was narrating my videos before I told them it was AI.
Use ElevenLabs for audio versions of books. Works perfectly, the product is amazing. An absolutely great company and product. They keep improving the models every few months and each version is noticeably better than the last.
These guys are desperate for money. I stopped using them seven months ago. I had a pay-as-you-go account with a good amount of funding in it and they have been charging my account every month since. I sent a letter to the president. Billing practices are unacceptable.
We've been working together to find out what went wrong and they're keen to get things right. After escalation the representative was thorough and informative. My experience improved and I was generously credited. It shouldn't take escalation to get good support though.
ElevenLabs is an excellent company that provides high-quality voice overs which in my case are used for 3D CGI animation videos. Quality, speed, and the ability to select the necessary voices set it apart. Absolutely great company and product.
It's unbelievable how fast they get back to me. I'm just some guy in a small town and the response time I get from ElevenLabs makes me feel like I'm one of the biggest voice actors in the world. They listen and understand me.
Poor customer service through a chatbot that offers no other way of contacting them than email. You don't even get an automated response to say they'll get back to you, and there's no phone number for quick resolution. Very disappointed considering they have some excellent products.
I accidentally upgraded to a yearly plan and contacted their team. They responded quickly and handled the situation in a very professional and understanding way. My account was restored and everything was resolved smoothly.
From the word go, Fabio understood my need for a new voice as an ACC user. Creating issues for me to use an ElevenLabs voice in my non-cloud-based program was solved through patient, knowledgeable support. The team clearly goes above and beyond for accessibility use cases.
ElevenLabs staff were very friendly and attentive to our project. The support they gave through their grant program allowed us to drive testing far beyond what we thought possible. Their commitment to supporting early-stage companies is genuine and meaningful.
After finally getting redirected to their human team, I was given instructions that didn't work. They admitted it's a bug then ghosted me for over a week. After 10 days I received a reply but still no solution. I missed two client deadlines because of this.
I was using this for my client's faceless content. It was okay — you can create your personalized voice and just prompt it. Although when your credits run low, the generated voice quality dips. The personalized voice feature is the standout.
I've connected most with Quang at ElevenLabs. Even when they can't deliver on my personal request, they always leave me feeling appreciated and appreciative. For someone who does voice content this makes a real difference. I'm grateful for the opportunity.
I had no doubt about their technical quality but was skeptical about support. They not only fixed my issue but compensated my burnt credits. I look forward to using STT for my voice assistant project next. The combination of quality and support wins me over.
I deeply regret ever trusting ElevenLabs with my billing information. They charged my account with over $2,000 USD without proper notice or approval. Despite submitting official invoices and repeated follow-ups, I have not received any refund. The support team ignores messages.
Great product overall. When one issue cropped up I emailed them and they immediately answered and offered support. They escalated it to the programmers who released a patch that fixed the issue within a few hours. That level of responsiveness is rare.
I just bought the creator plan and I am more than disappointed. I was trying to use it for poetry recitation and no matter how you change the settings and sliders, nothing works. The speed slider doesn't change the speed at all. For a paid plan this is inexcusable.
ElevenReader was free while it grew its user base. Now a subscription is required to keep using it. I understand the business need but changing terms on existing users without enough notice creates distrust. The product quality is still excellent but the business practices need work.
On the Creator plan and above you can upload your professional voice clone to the Voice Library and earn passive income whenever someone uses it. I recorded 30 minutes of my voice, uploaded it, and now earn credits and cash regularly. It's a genuinely clever business model that rewards quality creators.
I created a completely new YouTube channel and used only ElevenLabs for all narration. In about three months it hit 6k+ subscribers and roughly 8 million views. My total spend was $11 on the Creator plan. Posted 4 videos and 11 shorts — all voiced with ElevenLabs. Proof that the voice quality is genuinely channel-worthy.
I tracked my actual usage for 30 days. My effective cost was 2.8x the advertised per-character rate because of failed generations and necessary regenerations. You get charged for glitchy outputs — long pauses, volume fluctuations, mid-sentence voice switches. Credits gone even when the output is unusable. This should be disclosed upfront.
English output is excellent and highly professional. However for non-English languages I found inconsistencies in pacing, pronunciation, and naturalness. For serious multilingual production you may still need native speaker review. The API is excellent but budget for extra rounds of quality control on multilingual projects.
For healthcare use cases, HIPAA compliance is available but it's a separate add-on costing $1,000 per month on top of your subscription. This was not prominently disclosed during our evaluation. Excellent product but the total cost of ownership for regulated industries is significantly higher than advertised.
10,000 characters/month free · 10,000+ voices · 70+ languages · No credit card required
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